Betsafe introduce a 15 minute response guarantee

Betsafe is now offering a really good response guarantee to their casino players. The warranty goes for Betsafe customer support and is introduced because they want to offer the fastest and best customer service on the market. If a player on Betsafe casino does not receive a reply to a support question within 15 minutes Betsafe pays € 10 to the customer’s account. This support guarantee is quite unique and show that there are game companies that truly have a concern for their players and games.

Customer Service with Warranty has a guaranteed round the clock support for customers through live chat, free phone and email. They guarantee that the support team will respond to your email within 15 minutes and they offer all gaming customers 10 euros if they fail to do this. The money is transferred to your balance with no strings attached. Betsafe is alone in the Swedish casino market to offer support guaranteed within 15 minute, something that we think is really good and that more casinos should learn from.

Support Terms of Betsafe casino

  • The warranty applies to all active customers on An active customer is defined as a registered user who has completed an initial deposit.
  • Besafe ensures that you get answers to your email within 15 minutes.
  • If they do not respond in time they will give you 10 euros.
  • The money will be transferred to your account with no strings attached.
  • The warranty applies to all questions by e-mail (not bonus e-mails) to around the clock, seven days a week throughout the year.
  • The warranty does not apply if technical problems prevent us from answering e-mail.
  • Obvious attempts to take advantage of this guarantee for your own profits and gains will be rejected.

About Betsafe

Betsafe is today one of the leading suppliers of online gaming products worldwide, with over 500,000 customers from over 100 different countries. Since its official opening in January 2006 Betsafe has positioned itself as one of the most reliable gaming companies in the market.
Betsafe offers its customers a wide range of innovative products such as poker, sports betting and casino games. In their quest to have the best service Betsafe offers a very good customer support 24 hours a day, 365 days per year. Their support team is available via email, live chat and telephone.
With a strong product range and unique customer support Betsafe has become an obvious choice for gaming enthusiasts all over the world.